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Global reach. Local channels.

AI customer service that starts from zero and learns itself.

Connect WhatsApp, LINE, Zalo, or Telegram in one click. Your team answers customers immediately — no knowledge base, no setup, no IT department. Fiko learns from every conversation and handles routine questions automatically.

Start free — no credit cardPay with cryptoComing soon
Live in 5 minutes
No IT
Every feature on every plan
30-day free trial
All channels, one unified inbox
WhatsApp
LINE
Zalo
Zalo
Telegram
Web Chat
Messenger
InstagramSoon
EmailBeta
Live demo

Watch a conversation handle itself.

One real conversation, start to finish — translated instantly, answered automatically when the AI is confident, and handed to your team the moment it isn't.

5 min
5 min

From sign-up to your first live customer conversation

Zero
Zero

Setup required — no knowledge base, no IT ticket, no configuration

24/7
24/7

AI drafts and answers around the clock, learning from every conversation your team has

The problem

Your customers pick their channel. You can't pick for them.

Customers in Vietnam prefer Zalo. Thailand prefers LINE. Indonesia prefers WhatsApp. Japan prefers LINE. A business selling across these markets can't force customers onto a single platform — they're already using the apps they prefer and won't switch for you.

Most customer service platforms ignore the world's fastest-growing markets. They support email and maybe one chat app. They treat LINE as an optional add-on. They've never heard of Zalo. And when they do have AI, they require weeks of setup and a full knowledge base before the first suggestion works. For a growing startup or SME, that's just not realistic.

Fiko is built for the opposite. Start today. Start with nothing. Get smarter automatically.

How it works

From sign-up to AI-powered customer service in one afternoon.

1

Connect a channel — one click

WhatsApp (Meta, Gupshup, or WATI), LINE, Zalo, Telegram, or website widget. Official APIs, no developer, no webhook configuration. First customer message arrives in minutes.

2

Your team answers normally

Start like any chat tool. Agents reply to customers. Every conversation is stored in the AI's knowledge base automatically. Nothing to configure.

3

Train the AI in one afternoon

Pretend to be your own customer. Ask every question your customers ever ask. Answer them yourself. The AI learns from every exchange. No knowledge base setup, no configuration.

4

The AI takes over gradually

After 20–50 conversations, AI suggests replies. After a few months, it auto-replies to the routine questions it has already learned. The more your team answers, the more it handles. No extra work at any stage.

Train your AI before your first customer arrives.

Open a test chat in Fiko. Pretend to be your own customer. Ask your 20 most common questions. Answer them as you'd want a support agent to. One afternoon. The AI is trained.

No knowledge base required. No CSV imports. No configuration forms. Just a conversation.

Features

Everything your support team needs.

Every feature on every plan. No upgrade walls. Pay for seats and AI tokens, nothing else.

Fiko console interface

Unified inbox

WhatsApp, LINE, Zalo, Telegram, and website chat — all in one screen. No app switching. No missed messages. Every channel, one team.

Real-time translation

Customer writes in Vietnamese. Agent reads in English, replies in English. Customer receives in Vietnamese. Both ways. Invisible. 50+ languages.

AI that learns itself

Every conversation trains the AI. Connect your product docs, wikis, or API specs as private knowledge — your IP stays isolated, never shared. Gets smarter over time.

Multi-brand switching

One agent handles 10 brands from one login. Each brand has its own inbox, AI, channels, and canned responses. Customers always see the right brand.

Visual workflows

Stateful automation triggered by real chat events. Auto-greeting, auto-assign, SLA timers, scheduled messages, broadcasts. No code. No IT.

Your IP never leaves your environment

Customer conversations translate using fast public AI. Your internal docs, API specs, and product knowledge run on a private AI — fully isolated, never shared.

See all features→
Channels

Every channel your customers use.

Connect the messaging platforms your customers already prefer. All in one inbox. All in real time.

WhatsAppMeta · Gupshup · WATI
LINE Official Account200M+ in Asia-Pacific
Zalo
Zalo Official Account75M users — natively supported
Telegram Bot900M+ globally
Facebook Messenger1B+ globally
Website Live Chat WidgetAny website, JS snippet
EmailBetaGmail · Microsoft · SES
All in one inbox
Rare in this market

Native Zalo support that very few platforms outside Vietnam offer.

75 million people use Zalo every day. Almost no international customer service platform connects to it natively, and fewer still put Zalo, LINE and WhatsApp in the same inbox. If you support customers across Vietnam and the rest of Asia, that combination is hard to find anywhere else.

Also unique

WhatsApp multi-provider — keep your existing BSP.

Already using Gupshup or WATI? Keep your existing provider, existing number, existing templates. Just connect to Fiko and everything appears in one inbox.

Hola
Bonjour
Xin chào
こんにちは
Olá
مرحبا
안녕하세요
Ciao
Translation

Any language. Both ways. Invisible.

Customer writes in any language. Fiko translates to the agent's language before displaying it. Agent replies in their language. Fiko translates back before sending. Under one second each direction.

50+ languages supported
ENEnglish
ESSpanish
PTPortuguese
FRFrench
DEGerman
ITItalian
NLDutch
PLPolish
ARArabic
JPJapanese
KRKorean
CNChinese (Simplified)
TWChinese (Traditional)
THThai
VNVietnamese
IDIndonesian
MYMalay
PHTagalog
+32 more

One team. Every market. Any language.

Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Tagalog, Japanese, Korean, Chinese (Simplified and Traditional), Arabic, and all major European languages — your team speaks one language, your customers speak theirs.

Our philosophy

AI makes your team better. It doesn't replace them.

Your TeamAlways in control
Fiko AIHandles repetition
The problem with full automation

Fully automated customer service is a bad experience. When a bot answers with a canned response that doesn't quite fit, customers notice. They feel unheard. They lose trust in your brand.

The Fiko approach

The right role for AI is to remove repetitive work — so each agent handles more customers, more markets, and more languages without burning out. Your agents are still in every conversation. They just start with a suggestion instead of a blank screen.

How teams use Fiko

Built for teams juggling channels, brands and languages.

Illustrative scenarios showing how Fiko is designed to be used — examples, not customer quotes.

We sell the same product under three different brand names in Vietnam, Thailand, and Indonesia. Before Fiko we had three separate chat tools. Now one agent handles all three from one screen. Customers have no idea it's the same team.

Our support team speaks English. Our customers in Japan write in Japanese on LINE. The translation is natural. Japanese customers complimented our response quality — they had no idea we don't speak Japanese.

We run customer service for 8 clients across 4 continents. Before Fiko we had 8 different tools and constant context switching. Now everything is in one place, each client fully isolated. We added two new clients last month without hiring anyone.

Start supporting customers in 5 minutes.

No credit card. No IT person. No knowledge base. Connect a channel, invite your team, go live.

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Fiko AI — AI Customer Service That Learns Itself