Our Services
Fiko.AI delivers intelligent automation for modern business communication. Our platform centralizes multi-channel messaging and enhances every interaction through AI-driven features tailored for operational efficiency and customer engagement. Fiko.AI helps you stay connected, responsive, and efficient — 24/7. We support a wide range of chat platforms your customers already use daily, including:
All customer messages — regardless of platform arrive in a single dashboard. Your team can monitor and respond to conversations in real-time without jumping between apps or losing context.
Our chatbot understands natural language and customer intent, providing instant, relevant responses that reduce wait time and improve support quality.
Break language barriers effortlessly. Fiko.AI automatically translates messages so your team can communicate with global audiences in real time, even without a multilingual staff.
Ensure round-the-clock availability with automated workflows that can greet customers, handle FAQs, process orders, qualify leads, and more.
Set up rule-based or event-driven actions, such as follow-ups, reminders, surveys, and custom chat flows based on customer behavior or keywords.
Reduce repetitive tasks, standardize responses, and shorten resolution times. Fiko.AI helps teams focus on complex cases while automation handles the routine.
Send personalized campaigns through supported platforms like WhatsApp and Zalo to announce promotions, share updates, or re-engage users.
Track customer engagement, agent performance, resolution rates, and more. Use these insights to improve your service strategy and customer experience continuously.
Fiko.AI is trusted by businesses of all sizes to simplify customer communication and automate their support experience. Here’s what some of our clients have to say about using Fiko.AI in their day-to-day operations.
We’ve seen fewer missed messages and better consistency in our replies since using Fiko.AI. It's definitely reduced our manual workload.
Fiko.AI helped us cut down our customer response time by half. Setting up auto-replies for common questions has made our team far more efficient.
Reliable and simple to use. The interface is clean, and our team was able to get up and running without needing tech skills.
We’ve reduced repetitive tasks by automating FAQs. It's freed up our agents to focus on more complex cases.
We run seasonal campaigns, and the scheduled messages feature is really useful. Customer reach is now easier to manage.
Centralizes multi-channel messaging and enhances every interaction through AI-driven features tailored for operational efficiency and customer engagement.
Product Developed by Sky Luck Technologies Pte. Ltd.